Heartz Jewelry – Privacy Policy

Effective Date: 01-05-2025

Heartz Jewelry (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.heartzjewelry.ae, make purchases, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Identity Information: Name, date of birth, gender
• Contact Details: Email address, phone number, billing/shipping address
• Payment Information: Credit/debit card details (processed securely through third-party payment gateways)
• Account Data: Login credentials, preferences, and purchase history
• Technical Data: IP address, browser type, operating system, access times, and device identifiers
• Usage Data: Information about how you use our website and services

We do not knowingly collect personal information from children under 18 without parental consent.

2. How We Use Your Information

• To process and fulfill your orders
• To deliver customer support and respond to inquiries
• To personalize your experience and improve our services
• To send transactional communications (e.g. order confirmations, shipping updates)
• To send marketing and promotional content (if you have opted in)
• To comply with UAE legal and regulatory obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your data with:

• Service providers: For payment processing, shipping, IT support, and email communication
• Legal authorities: When required to comply with applicable laws or regulations
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owner

All third-party service providers are obligated to keep your information secure and confidential.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect website analytics.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion of your data (right to be forgotten)
• Object to or restrict data processing
• Withdraw consent for marketing communications

You can request these by contacting us at privacy@heartzjewelry.ae.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no system is 100% secure.

8. International Transfers

If you are accessing our website from outside the UAE, your information may be transferred to and processed in the UAE or other countries where our service providers operate. We take necessary steps to ensure that your data is treated securely.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date”.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Heartz Jewelry
Email: privacy@heartzjewelry.ae
Phone: +971-XXX-XXXX
Address: [Insert Full Address, Dubai/UAE]