Terms of service

Welcome to Unique Heartz. By accessing our website and placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. General

These Terms & Conditions govern your use of the Unique Heartz website and all purchases made through our online store. By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products

We strive to display our jewelry as accurately as possible. However, actual product colors may vary slightly due to screen settings, lighting conditions, and photography.

Product availability is subject to stock. We reserve the right to discontinue or modify any product without prior notice.

3. Pricing

All prices are displayed in AED (United Arab Emirates Dirham) and include applicable taxes unless stated otherwise.

We reserve the right to change prices, promotions, or offers at any time without prior notice.

4. Orders

Once an order is placed, you will receive an order confirmation.

Unique Heartz reserves the right to refuse or cancel any order in cases including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspected fraudulent activity
  • Incomplete or incorrect customer information

5. Payment

We currently accept secure payments through:

  • Credit & Debit Cards
  • Ziina
  • Tabby (Buy Now, Pay Later)
  • Cash on Delivery (Eligible UAE Orders)

Orders will only be processed after successful payment confirmation where applicable.

6. Shipping & Delivery

We aim to dispatch all orders as quickly as possible.

Delivery timelines are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information.

Repeated delivery failures may result in prepaid payment being required for all future orders.

7. Returns & Exchanges

Returns and exchanges are subject to our Refund & Return Policy.

Please refer to our dedicated Refund Policy page for complete details regarding eligibility and procedures.

8. Product Care

Proper care is essential to maintain the beauty and longevity of your jewelry.

Please follow the Jewelry Care instructions included with your order.

Damage caused by improper handling, misuse, chemicals, perfumes, water exposure (where applicable), or normal wear and tear is not covered.

9. Intellectual Property

All website content including logos, product images, graphics, designs, videos, text, and branding is the exclusive property of Unique Heartz and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

Unique Heartz shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes become effective immediately upon being published on this website.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates (UAE).

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Unique Heartz
📧 Email: sales@uniqueheartz.com
📞 Phone: +971 555480365
📍 Location: United Arab Emirates