At Unique Heartz, we know that when you find a piece of jewelry you love, you want it in your hands as soon as possible. That’s why we prioritize speed and reliability in our delivery process.

1. Order Processing Time

Fast Fulfillment: We aim to process and dispatch all orders within 24 business hours.

Business Hours: Orders are processed Monday through Saturday. Orders placed on weekends or public holidays will be dispatched the following business day.

2. Delivery Timelines

Once your order has been dispatched, you can expect it at your doorstep quickly:

Standard Delivery: 1–2 business days.

Service Area: We currently offer rapid delivery across the UAE.

3. Shipping Rates

Free Shipping: Enjoy Free Shipping on all orders over 200 AED.

4. Tracking Your Sparkle

As soon as your order is on its way, you will receive a shipping confirmation email (and/or SMS/Call). You can use this to follow your jewelry's journey from our heart to yours.

5. Address Accuracy

Please ensure your delivery address and contact number are correct at checkout. Our couriers may contact you via phone or WhatsApp to coordinate the exact delivery time to ensure your package arrives safely.

6. Missing or Damaged Packages 

In the rare event that your package is lost or arrives damaged, please contact us at +971 55 548 0365 immediately at so we can resolve the issue and ensure you aren't left without your jewelry.