We offer free standard shipping on all UAE orders over 150 AED. Delivery across the UAE typically takes 1-3 business days. Unforeseen circumstances might affect delivery times.

Yes, Cash on Delivery is available for eligible orders within the UAE.

Once your order is dispatched, a tracking link will be sent directly to you via WhatsApp so you can follow your parcel in real-time.

To keep your jewelry looking its best, avoid direct contact with water, perfumes, lotions, and harsh chemicals. Store each piece separately in a dry place or inside your Unique Heartz pouch when not in use. Please also refer to the jewelry care card included inside your delivery box with every order.

Our stainless steel pieces are perfect for everyday wear. Other festive and fashion jewelry pieces will require extra care to maintain their finish.

Our stainless steel pieces are anti-tarnish and can be worn in water. However, we recommend avoiding wearing them in swimming pools, spraying perfumes directly on them, and storing them in an airtight pouch once worn.

We accept card payments via Ziina, Tabby (Buy Now, Pay Later), and Cash on Delivery (COD).

We process orders quickly to get them to you as fast as possible. If you need to make changes, please inform us within 2 hours of placing your order via WhatsApp at +971555480365.

For full details on returns and exchanges, please refer to our Refund/Return Policy Page.

We inspect every piece carefully before shipping. If your order arrives damaged or incorrect, please message us on WhatsApp (+971555480365) or email sales@uniqueheartz.com within 48 hours of delivery with a photo, and we will resolve it right away.

We're always here to help! You can chat with us instantly via the WhatsApp button on our website or call/message us at +971555480365, email us at sales@uniqueheartz.com, or fill out our Contact Us form. Our team responds within 24 hours (Monday-Saturday 10:00AM-5:00PM)